EVV
If you’re a caregiver providing personal care services or home health care services, you're now required to use EVV, short for Electronic Visit Verification. This quick guide gives you everything you need to know to stay compliant with the 21st Century Cures Act, protect your time, and continue delivering quality care.
You Will Learn:
-
What Electronic Visit Verification (EVV) is and why it’s required
-
How to use the Pavillio EVV system during your home visit
-
What data EVV tracks during service delivery
-
Who must use EVV, including Live-In Caregivers
-
Where to access EVV training, technical assistance, and contact information
-
How Blue Star Home Care supports you every step of the way
Contact Blue Star Home Care for additional information.
What Is EVV?
Electronic Visit Verification (EVV) is a federally required system under Section 12006 of the 21st Century Cures Act. It verifies that Medicaid Services, such as in-home visits, community-based service visits, and home health services, are provided as scheduled.
EVV systems like Pavillio track six core elements:
-
✅ Type of service provided
-
✅ Date of service
-
✅ Location of service delivery
-
✅ Client identity
-
✅ Caregiver identity
-
✅ Time service begins and ends
Why Caregivers Must Use EVV
EVV ensures:
-
✅ Accurate visit verification
-
✅ Transparent and accountable service delivery
-
✅ Protection of sensitive information
-
✅ Smooth and timely EVV claims
-
✅ Compliance with federal law and provider agency standards
How to Use EVV with Pavillio
Blue Star Home Care uses Pavillio as our official EVV software solution. It is a caregiver-friendly, HIPAA-compliant platform that allows you to easily record and submit your visit data.
How To Use Pavillio:
-
Download the Pavillio Mobile App (or log in via secure website)
-
Clock in when your visit begins
-
Select the type of service you're providing
-
The app will automatically capture the location of service delivery
-
Clock out when your visit ends
Everything is securely saved and sent to our system for billing and compliance.
EVV Training & Technical Assistance
Blue Star Home Care provides:
-
Step-by-step EVV training for all caregivers
-
Technical assistance with the Pavillio system
-
Access to official websites and EVV FAQs
-
Direct contact information for customer support
If you're ever unsure how to use Pavillio or run into a technical issue, we’re here to help.
Live-In Caregiver Exemptions
If you're a Live-In Caregiver, you may qualify for an EVV exemption. Please check with Blue Star Home Care or your local Department of Human Services for clarification.
Security & Compliance
Pavillio and all systems used by Blue Star Home Care meet strict technical specifications, operate on secure websites, and protect all sensitive information according to the Health Insurance Portability and Accountability Act (HIPAA) and the Social Security Act.
Quick Terms to Know
-
EVV program - System used to track and verify care
-
Provider Type - Your caregiving role (e.g., PCA)
-
Service Codes - Used for billing Medicaid Services
-
Alternate EVV Vendor - Not applicable; Blue Star uses Pavillio
-
EVV claims - Automatically generated from your visit logs
Contact Blue Star Home Care for EVV Support
Need help with EVV setup, training, or troubleshooting Pavillio? We’re here for you.
📞 Phone: (651) 440-9817
📧 Email: info@bluestarhc.com
🌐 Website: www.bluestarhc.com
📍 Address: 2035 County Rd D E Ste 220, Maplewood, MN 55109
🕒 Office Hours:
Monday-Friday: 9 AM - 5 PM
Saturday-Sunday: Closed
EVV
If you’re a caregiver providing personal care services or home health care services, you're now required to use EVV, short for Electronic Visit Verification. This quick guide gives you everything you need to know to stay compliant with the 21st Century Cures Act, protect your time, and continue delivering quality care.
🧭 You Will Learn:
-
What Electronic Visit Verification (EVV) is and why it’s required
-
How to use the Pavillio EVV system during your home visit
-
What data EVV tracks during service delivery
-
Who must use EVV, including Live-In Caregivers
-
Where to access EVV training, technical assistance, and contact information
-
How Blue Star Home Care supports you every step of the way
💡 What Is EVV?
Electronic Visit Verification (EVV) is a federally required system under Section 12006 of the 21st Century Cures Act. It verifies that Medicaid Services, such as in-home visits, community-based service visits, and home health services, are provided as scheduled.
EVV systems like Pavillio track six core elements:
-
✅ Type of service provided
-
✅ Date of service
-
✅ Location of service delivery
-
✅ Client identity
-
✅ Caregiver identity
-
✅ Time service begins and ends
🧾 Why Caregivers Must Use EVV
EVV ensures:
-
✅ Accurate visit verification
-
✅ Transparent and accountable service delivery
-
✅ Protection of sensitive information
-
✅ Smooth and timely EVV claims
-
✅ Compliance with federal law and provider agency standards
📱 How to Use EVV with Pavillio
Blue Star Home Care uses Pavillio as our official EVV software solution. It is a caregiver-friendly, HIPAA-compliant platform that allows you to easily record and submit your visit data.
To use Pavillio:
-
Download the Pavillio Mobile App (or log in via secure website)
-
Clock in when your visit begins
-
Select the type of service you're providing
-
The app will automatically capture the location of service delivery
-
Clock out when your visit ends
Everything is securely saved and sent to our system for billing and compliance.
📚 EVV Training & Technical Assistance
Blue Star Home Care provides:
-
🧑🏫 Step-by-step EVV training for all caregivers
-
🛠️ Technical assistance with the Pavillio system
-
🌐 Access to official websites and EVV FAQs
-
☎️ Direct contact information for customer support
If you're ever unsure how to use Pavillio or run into a technical issue, we’re here to help.
🚫 Live-In Caregiver Exemptions
If you're a Live-In Caregiver, you may qualify for an EVV exemption. Please check with Blue Star Home Care or your local Department of Human Services for clarification.
🔐 Security & Compliance
Pavillio and all systems used by Blue Star Home Care meet strict technical specifications, operate on secure websites, and protect all sensitive information according to the Health Insurance Portability and Accountability Act (HIPAA) and the Social Security Act.
🧠 Quick Terms to Know
-
EVV program - System used to track and verify care
-
Provider Type - Your caregiving role (e.g., PCA)
-
Service Codes - Used for billing Medicaid Services
-
Alternate EVV Vendor - Not applicable; Blue Star uses Pavillio
-
EVV claims - Automatically generated from your visit logs
☎️ Contact Blue Star Home Care for EVV Support
Need help with EVV setup, training, or troubleshooting Pavillio? We’re here for you.
📞 Phone: (651) 440-9817
📧 Email: info@bluestarhc.com
🌐 Website: www.bluestarhc.com
📍 Address: 2035 County Rd D E Ste 220, Maplewood, MN 55109
🕒 Office Hours:
Monday-Friday: 9 AM - 5 PM
Saturday-Sunday: Closed
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We understand how hard it is for you or your loved ones to search for home care assistance if you have never done it before. Today, our complex health care system adds more frustration and confusion to anyone that is seeking for assistance. Elderly and people with disability have to face with many challenges to live a normal life. Let alone, many still have to face the difficulty finding the assistance they need on their own. That is why we created Blue Star Home Health Care, to help and advocate for those who are unable to. Our professional team will walk with you every step of the way and assist you to the right place where you will be able to seek the help you need. You are not alone. We are here for you from the very beginning to the end. Call us today.
You have been assessed by the nurse and you are approved for home care services.
What do you do next?
Who is going to be your caregiver?
How do you use the services?
When do you use the service?
So many questions and no clear answer. Take no more action. Call us and we will be happy to assist you. We can meet with you and explain in detail the service we will be providing to you. We will provide a match caregiver that will work well with you or if you prefer, we will hire the person of your choice to work with you whether it is a friend, a neighbor, or family member.
Everyday there are many persons receiving services who are not satisfied with the personal care services they are receiving from where they currently are. We are here to help each person develop a care plan that will tailor to their needs. Listening and addressing your concerns are what we do best at Blue Star Home Health Care. We promise to help you make a smooth transition of service to our agency as quick as possible. Turnaround time for transfer of services takes about two to four weeks. Let us work together.
Call – Call our intake specialist to inquire about services related to your need. We will walk you through the process and give you the information needed to call for an assessment.
Assessment – An assessor will come out to determine the services needed and how many hours you will qualify for.
Home Care Service– Services begin when you are determined to be eligible for services by the assessor.